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Mastering customer centricity through operational excellence, technology and service design

The claims process remains a critical moment of truth in theinsurance value chain.

In the ambition to cut costs, become stronger and leaner,organisations have worked with existing resources to keep expenses in check.

But now, above all else, the focus is hinged on theexperience of the customer, with insurers starting to invest heavily andrealise significant business growth through;

  •     Collecting and analysing customer data to driveinternal strategies and improve CX

  •           Reengineering process and leveraging technologyto become more efficient and customer centric

  •     Embedding change and developing a customerfocused culture



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Why Attend?

Experience 3 Days of Expertly Curated Content

Collaborate and set the vision for the future of claims experience with your industry peers

Meet With and Compare Dozens of Leading-Edge Solution Providers

Identify inefficiencies, waste and avenues for improvement to improve customer service

Forge New Connections and Benchmark Against Peers

Create and embed a customer-focused culture to ensure your service is top-notch

New This Year! IT Modernization Track

Learn from Suncorp, QBE, Rest Industry Super on how they have reengineered their operations to centre on customer needs

New This Year! ITFM Boot Camp

Draw from industry leaders in adopting agile methodologies, human-centred design principles and the latest techniques to boost CX

Who should attend Claims Experience 2017?

  •  Head of Claims
  •  State Managers of Claims
  •  Claim Managers
  •  Operation Managers
  •  Claim Operators
  •  Head of Customer Service/Experience
  •   Change Managers
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