Case Studies

Transforming Products and Services for a Superior Customer Experience

Transforming Products and Services for a Superior Customer Experience

In this article,Keristi Price, Manager of Insurance Products at Sunsuper shares how Sunsuper has transformed products and services to deliver a superior customer experience which has increased claims customer satisfaction scores by 35%

Employing Human-Centred Design to Deliver a More Personalised Claims Experience

Employing Human-Centred Design to Deliver a More Personalised Claims Experience

In this article, Kathryn Wood, Head of Short-tail Claims at QBE shares how QBE is employing human-centred design to re-engineer products and services in order to deliver a more personalised claims experience.