Leveraging Behavioural Economics and Human- Centred Design to Transform Service Delivery and CX
- Looking to process improvement for the evolution and improvement of CX
Listening to what your customers want: talking to claimants rather than deciding internally
- Overcoming the challenge of a highly casual workforce
- What’s working and what’s not? Looking at successful global counterparts
- Leveraging behavioural economics and Human-Centred Design
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